Using Media and Communication to Respond to Public Health Emergencies: Lessons Learned from Ebola

ebola-lessons-learned-1This practice briefing sets out what BBC Media Action learned in delivering and supporting health communication in response to the Ebola crisis in West Africa in 2014–15, focusing specifically on their activities in Sierra Leone. The paper aims to contribute to a body of knowledge about how to best harness and deploy media and communication in public health emergencies. It also underscores the need for the global community to plan and invest in communication long before any crises take hold, to ensure that communication plays a central role in reducing the impact of future crisis events.

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Ebola: A Behavior-Driven Crisis Multimedia Story

Ebola-SBCC-DDR-borderSBCC Helps Fight Crises like Ebola and Zika

This web-based multimedia package released by HC3 focuses on social and behavior change communication (SBCC) in the context of a public health crisis.

Ebola: A Behavior-Driven Crisis is a multimedia retrospective on the role communication played during the Ebola crisis in Liberia. Using animation, maps, video and audio clips as well as narrative text and featuring original communication materials in a gallery-style format, the digital resource demonstrates how SBCC can help combat rumors and misinformation, provide answers from trusted sources, calm fears, bring together stakeholders for a coordinated response and combat stigma.

Ebola Barrier Analysis Compendium: Summary of Barrier Analysis Studies on Ebola-related Behaviors

This paper summarizes gaps in the knowledge on uptake of preventive measures for Ebola Virus Disease (EVD), findings from studies that have been conducted on treatment and management of EVD, Barrier Analysis studies on behaviors related to EVD, and the lessons learned from these studies. This paper is primarily addressed to governments, NGOs, Faith-based organizations (FBOs), Community-based organization (CBOs), social and behavioral change professionals and frontline workers, researchers, and program planners. It is intended for anyone interested in understanding the key behavioral determinants that affect uptake of behaviors that help in the prevention, early treatment and management of EVD, other communicable diseases similar to EVD (e.g., Marburg Virus Disease), and diseases that are transmitted by some of the behaviors studied (e.g., hand washing with soap).

Quantitative Assessment on Health System Trust and Health Service Utilization in Liberia

qualitativehealthsystems2This study explored the following objectives:

Explore client perceptions of health care providers and client perspectives, including
any Ebola-related stigma that may influence health-seeking behaviors;

Explore facility and community-based health care providers’ perceptions of service
provision including fear, self-confidence, training/supervision, and trust in the health
system.

 Quantitative Assessment on Health System Trust and Health Service Utilization in Liberia

Reach Every District (RED) Strategy: A Response for Community Participation and Ownership

MOH-Liberia-RED

Click the image to view the strategy.

The RED strategy was a wakeup call to community leaders and members to accept the reality that we had a problem on hand and the only solution in addressing this deadly disease was to make “Ebola everyone’s business”. Through empowerment, communities took ownership of the EVD response in their various areas to stop the transmission of the virus. Communities transmitted the correct messages in their local dialects and conducted active case search, reported sick or suspected cases, supported quarantined communities with food, water, and other basic needs until the MOH and partners could respond. It also drew the attention of the public that no matter what the situation may be the involvement of everyone in the EVD response paid off.

Video: Learning, to Prevent the Next Outbreak

Last month, the USAID-funded MEASURE Evaluation Project released a video, available in both English and French, reflecting on the 2014 Ebola response within Guinea. Details below from their description:

Guinea was ground zero for the 2014 outbreak of Ebola virus, and health experts were concerned that other critical health issues such as routine care for maternal and child health, might suffer because of clinic closures or fears of contracting the virus. MEASURE Evaluation conducted a rapid assessment to understand better the effects of Ebola and published a journal article on the results, authored by Janine Barden O’Fallon, Alimou Barry, Paul Brodish, and Jack Hazerjian. Read it at measureevaluation.org/resources/publications/ja-15-198.

Regardez la vidéo en français ici.